Loan Servicing Operations Specialist

Assists the Loan Servicing Manager in the daily operation of the Loan Servicing Department, including staff supervision and customer service. Monitors loan balancing and system maintenance.
Provides assistance to the Loan Servicing staff, Bank staff and customers in loan problem resolution. Supervises the proof and reconciliation of general ledger accounts related to the loan portfolio which is performed by the Loan Accounting Administrator. Reviews and authorizes payoff statements and discharge documents prepared by the Loan Servicing Specialist. Prepares and/or reviews special reports for distribution to Management. Reviews daily servicing system reports of loan account maintenance to ensure compliance with Bank policy and loan documentation. Reviews new loan/renewal transactions performed by the Senior Loan Administrators. Administers system indices which control loan rate changes. Authorizes general ledger transactions and checks prepared by Loan Servicing staff.
Performs special projects, and additional duties and responsibilities as required. Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes-Oxley compliance and adhere to internal control policies and procedures.
Associates degree in Business or Accounting. Minimum combination of five years loan servicing and accounting experience.
Excellent verbal, written and customer service focused communication skills. Knowledge of Microsoft Office applications. Knowledge of basic accounting practices. Knowledge of loan servicing and documentation procedures.
New York Community Bancorp, Inc. (NYSE: NYCB) is one of the 25 largest bank holding companies in the nation, with assets of $48.3 billion and a market cap of $6.4 billion at June 30, 2017. With deposits of $28.9 billion and 255 branches in Metro New York, New Jersey, Florida, Arizona, and Ohio, NYCB also rank among the largest depositories in the United States. NYCB operates through two banks with eight local divisions - New York Community Bank a savings bank with 225 branches throughout our five-state franchise; and New York Commercial Bank which has 30 branches. With a longstanding reputation for strength, stability and service, NYCB is proud to be committed to the communities it serves. To learn more about the NYCB Family of Banks visit us at http://www.mynycb.com/
BRANCH OUT and help recruit top talent for NYCB through the employee referral program. All NYCB employees are encouraged to submit referrals. Locate top talent right in the community where you live, work and play. Amazing individuals are all around be sure to let them know how they can become a part of the NYCB family.
NYCB is an equal opportunity employer that prohibits discrimination in hiring or terms and conditions of employment on the basis of race, color, age, sex, national origin, ethnicity, religion, marital status, disability, military status, veteran status, domestic violence victim status, gender identity or expression, sexual orientation, genetic information or any other classification protected by the federal, state, and local laws and ordinances.
This policy is applicable to all terms and conditions of employment including, but not limited to: recruitment and selection, promotion and demotion, transfer, training and development, compensation, benefits, leaves of absence and termination. When necessary, NYCB will reasonably accommodate employees and applicants with disabilities or with religious requirements necessitating accommodation.
In addition, NYCB complies with all applicable laws which govern nondiscrimination in employment in every location in which NYCB does business.

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