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Clinic Assistant - Veterinary/Customer Service - Hicksville, NY

VIP Petcare is a fast paced, innovative company looking for honest, professional team members who have a passion for pets and the people who love them. We provide a wide variety of preventative pet care services through our community clinics.
We are currently looking for a Veterinary Clinic Assistant to join our growing team! We are looking for enthusiastic, team players to work part-time out of our Hicksville office for our weekend clinics (Saturday and Sunday).
Get up close with all shapes and sizes of dogs and cats which is the best part of your day!
Build your career! Extensive customer service, team building and sales training experience -- skills that you can use and that look great on a resume!
$13.00/hour to start!
Overview
The VIP Petcare Clinic Assistant is responsible for providing superior customer service to all clients and support to Veterinarians at assigned clinic locations.
Essential Functions/Job Duties
Provide customer service to clients by answering questions and assisting them through the clinic process
Process payments and review paperwork with clients
Log tests and microchips per company policy
Scan pets for microchips
Dispense and properly label medications
Educate clients on wellness and preventative care
Assist in assessing pet lifestyle to determine which preventatives and vaccines are best suited, and make recommendations based on need as necessary
Restrain pets for vaccinations, blood draws and other procedures
Prepare canine and feline vaccines, as well as blood and fecal samples
Clean up after pets including saliva, urine, feces, and vomit
Drive van to and from clinics responsibly; load and unload the vans upon arrival and departure
Live our values and reinforce our brand promise with our partners, clients and team members
Other duties as assigned
Computer skills
iPad
Reporting structure
Field Operations Manager and/or Assistant Field Operations Manager; takes direction from Rig Supervisor
Education and Training
High School Diploma or equivalent
Previous customer service or sales experience preferred
Must be 18 years of age or older
Safe driving record
Licenses and Certification
Valid Driver's License required
Skills and Aptitudes
Present professional appearance and positive conduct
Punctuality and dependability highly valued
Genuine ability to articulate VIP brand communications in a positive manner
Knowledge of principles and processes for providing customer service
Critical thinking skills
Independent judgment and decision making skills
Detail oriented, ensuring accurate and reliable work product
Strong verbal and written communication skills
Strong ability to effectively work with cross-functional teams to direct and lead company initiatives and goals
Able to work independently
Strong organizational, problem-solving and analytical skills
Ability to switch focus rapidly in a fast paced environment
Reliable transportation to office
Must successfully pass criminal history background check and motor vehicle record check
Environment
Must enjoy and be comfortable working with pets of all sizes and temperaments, including handling and lifting animals as necessary
Ability to drive motor vehicles in various terrain and weather conditions
Sit for prolonged periods of time
Large percentage of work day may be spent in vehicle
Work for prolonged periods of time at a desk utilizing a computer
Work for prolonged periods of time in the field, including 12-14 hours days on occasion
Fast-paced, fluid work environment
Lift up to 150 pounds assisted
Stand/walk/move about for prolonged periods of time while at a clinic
Schedule includes weekends, with occasional overnight and holiday work
Some outdoor clinic work and activities may be necessary
VIP Petcare is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage applicants of all ages and experience, as we do not discriminate on the basis of an applicant's age.

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