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Service Transition Manager

About the Position:
You will ensure the effective delivery of services from National Grid's IS partners by ensuring an effective Service Transition process.
Position Responsibilities (including but not limited to):
Engages with technical design and project managers, to ensure understanding of service acceptance criteria and agree processes for testing that criteria are met.
Examines evidence, and evaluates the quality of project outputs against the agreed acceptance criteria, to ensure correct products are produced, on schedule and fit for purpos
Develops own ideas, or the ideas of others, making all the necessary observations and tests and carrying them through to a full practical demonstration, wherever viable and feasible.
Where necessary, designs data collection tools and techniques for both qualitative and quantitative data.
Identifies and responds to the key business drivers and those areas of business need which are not adequately supported by current and planned IT, within the strategic planning time frame. Develops the strategic response to the business requirement, and produces business cases for recommended new applications of information and communications technologies.
Reviews new business proposals and provides specialist advice on information management, including advice on and promotion of collaborative working and assessment and management of information-related risk.
Evaluates major options for providing IT services effectively and efficiently and recommends solutions. Develops and presents business cases for high-level initiatives to executive management for approval, funding, and prioritisation.
Conducts post implementation reviews of information and communications technology applications and products introduced in pursuit of the strategy, to assess the extent to which expected business benefits were realised.
You will have a proven track record Project Planning and Coordinating Service Transitions in the IT sector using ITIL practices. You should be abreast of current technology and be a talented service manager. With a proven background working in a multi partner outsourced environment, you will be proactive, task action and anticipate opportunities.
Knowledge & Experience Required:
An up to date knowledge current technology and IT service management
A demonstration of keeping abreast of trends in the IT industry.
A proven knowledge of working in a multi partner outsourced environment.
A sound grasp of utility business and partnering and
Knowledge of the full IT lifecycle will be essential.
Demonstrates consistent alignment with the core National Grid Leadership Qualities, Creates the Future, Consistently Delivers Great Performance, Builds Relationships, Develops Self and Others.
Keeps overall objectives and strategies in mind, is not unnecessarily deflected by matters of detail.
Keeps commercial aspects continually in mind when taking actions or making decisions.
Is proactive, takes action and anticipates opportunities.
Acquires understanding of the underlying issues in complex problems or situations by correctly relating these to simpler or better understood concepts, models or previous experiences.
Relevant regulatory and industry standards and good practice. In particular ITIL.
Familiar with third party products and services and service level agreements knowledge.
Techniques for ensuring that full account is taken of customers' real and stated needs in the delivery of IT services.
Methods and techniques for structured reviews, including reviews of technical diagrams, test plans, business cases and any other key deliverables. Examples: peer review, formal technical review.
Qualifications Required
Educated to degree level in a relevant discipline or, or an equivalent combination of education, training, and experience.
Experience in Service Architect / Service Strategist disciplines in an IS function.
ITIL v3 certification highly desirable.
Stakeholders / Main Interfaces
Key business leads.
ISLT and the IS management team.
National Grid IS senior partners and suppliers.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

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