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Noc admin ii

Company Name:
Cablevision
-RDP 294:Start->
Title NOC Admin II
Cablevision Division Cable Operations
Department Name Tier Support-Cbl Ops
Job Location NY / Hicksville
Requisition ID 23017BR
Position Type Full Time
Description Position Summary:
Under supervision of NOC Lead Admin and/or NOC Manager, the NOC Admin II will perform 3rd level support of network infrastructure. This individual will provide advanced level of technical experience and knowledge in service specific, such as Video Service- Broadcast and Unicast and the network specific infrastructure and the interrelated disciplines allowing for efficient and effective troubleshooting and restoration of outage conditions. This individual will also work with neighboring NOC Tier Support teams to efficiently diagnose and resolve basic service impacting issues.
This individual will perform advanced service level triage and troubleshooting and will provide technical guidance to Network Management operational departments with regard to multiple video platforms such as: VOD, MRDVR (Multi Room DVR), AVN (Active Video Networks), Broadcast Video, Switched Video or other Cablevision product offerings.
This individual will be required to provide updates on bridge calls in a professional, concise manner to all levels of management. This person will be required to provide written details of troubleshooting steps taken, escalation processes and resolution descriptions.
The NOC Admin II will execute processes and procedures as outlined by NOC management and where fit, and will make suggestions as to updates to these procedures.
NOC Admin II will be required to adhere to the requirement of identifying areas in which alerts and alarms can be created and/or automated to improve the efficiency and handling of customer facing issues. The goal of this person is to always act with the best interest of the customer experience in mind.
Reports to:
NOC Lead Admin or NOC Manager
PRINCIPAL DUTIES AND RESPONSIBILITES
1. Perform 3rd level network support including conducting daily administrative duties, supporting maintenances, perform monitoring, troubleshooting and break-fix of all service specific to Video network infrastructure.
2. React quickly, efficiently and effectively to alarms received for supported infrastructure.
3. Document system problems, escalate and take appropriate actions according to departmental procedures.
4. Work closely with the Technical Support Group, NOC Level 2 & 3 Technical Team, NOC Technicians and responsible business departments (BISC, Video Deployment and Operations, OSP, ISP, COMM Desk) during all outage conditions. Identify problems with respect to Network Backbone, RF Plant and CMTS/Hardware, video infrastructure, provisioning, BISC Server and applications. Coordinate with the applicable departments to ensure that all possibilities/issues are communicated. Perform necessary checks to validate resolutions.
5. Participate in special projects and perform other duties as assigned.
6. Operation, administration and maintenance of all production systems across multiple data centers including installation of server hardware and software.
7. Responsible for deployment of all software upgrades including patches and packages.
8. Root cause analysis and follow up for system impacting outages or impairments
9. Identify areas for when alerts/alarming can be created/modified and implemented to better improve the overall effectiveness of the team and shorten the time to mitigate any potential customer facing issue.
10. Meet departmental goals set forth to find the issue (and fix it) before the customer does so they do not feel any deprecation of the service experience.
Qualifications a)BS/BA in Engineering, Computer Science, Data Communications. For internal candidates applying for other opportunities within the organization, the minimum educational requirement for college is strongly preferred but not required depending on relevant Cablevision work experience.
b)5+ years network and UNIX system administration required.
c)CCNA a plus
d)Cable / MSO experience a plus.
2.Management Skills
a)Strong organizational skills.
b)Ability to manage multiple concurrent activities.
c)Excellent communications skills.
d)Ability to interact with senior staff and with technical/engineering personnel.
3.Technical/Functional Competencies
a)Knowledge in TCP/IP, OSPF, RIP, ACLs, Routing, DHCP, IP Subnetting.
b)Cisco CLI and applicable management interfaces.
c)Basic level knowledge in broadband concepts as it relates to Digital RF Modulations as well as their applications.
d)Knowledge of DOCSIS a plus.
e)Ability to understand technical system interrelationships and quickly assess impact of subsystem performance on overall system.
f)Ability to work Sun-Thurs 10am-6:30pm or 11am-7:30pm
and ability to work extended and flexible work schedule is required.
g)Ability to develop and create Database systems as required.
h)Exceptional customer service skills.
i)Good programming skills (Shell, UNIX, Perl, PHP) may be required.
OTHER:
Flexible working hours, 24 hour on call systems support
We are an Equal Opportunity Employer and maintain a drug-free and smoke-free workplace.
Area of Interest Engineering Technology
Information Technology & Technical Support
Network Management
Technical Operations & Design
Telecommunications

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